Privacy Policy

1. Overview & Scope

Brownwood Interior & Infrastructure ("Brownwood," "we," "our," or "us") is dedicated to protecting your privacy and managing your personal data transparently. This Privacy Policy governs our data practices across our official website (brownwoodinteriors.com), our spatial design consultation tools, offline inquiries, and physical appointments at our M3M Broadway Experience Centre.

By engaging with our website, booking design appointments, or submitting information through our estimation calculators, you consent to the information collection and handling practices outlined in this policy.

2. Information We Collect

We only collect data necessary to provide architectural, interior design, manufacturing, and spatial consultation services. This includes:

• Direct Contact Details: Full name, telephone/WhatsApp mobile number, email address, and preferred consultation times.
• Project & Property Specifics: Site location/city, property format (e.g., 2 BHK, 3 BHK, Penthouse, Luxury Villa, Corporate Office), possession timelines, approximate spatial carpet area, and target project budget.
• Technical & Architectural Inputs: Floor plans, reference renders, room layout preferences, and custom scope notes shared through web forms or WhatsApp communication.
• Automated Digital Data: Device browser attributes, anonymized IP addresses, UTM campaign identifiers, and analytical metrics collected via cookies to optimize website performance.

3. Purpose & Use of Collected Data

Your information is used strictly to deliver and refine our turnkey interior services:

• Generating itemized Bill of Quantities (BOQ) and accurate spatial cost estimates.
• Scheduling 1-on-1 consultations with senior architectural space planners.
• Facilitating showroom walkthroughs and physical material selection audits at our Sector 71 Gurugram Experience Centre.
• Providing on-site progress logs, production updates, and warranty documentation during execution.
• Complying with administrative, tax, and statutory Indian regulatory frameworks.

4. Data Storage & Infrastructure Security

We implement industry-standard administrative, digital, and physical security measures to safeguard your submissions against unauthorized disclosure, alteration, or breach. Form submissions and webhook endpoints utilize secure encryption protocols (SSL/TLS) during transmission.

Physical architectural documentation, site inspection blueprints, and BOQ files are stored within restricted-access corporate repositories accessible only to authorized design coordinators and site architects.

5. Cookies & Digital Analytics

Our website uses standard session and analytical cookies (such as Google Analytics) to analyze user interaction trends, identify popular architectural service categories, and streamline page responsiveness.

You retain full control over cookie preferences via your web browser settings and may modify, decline, or clear stored cookies at any time without impacting essential site functionality.

6. Your Privacy Rights

As a homeowner or business client engaging with Brownwood, you maintain the following rights regarding your information:

• Access & Review: Request a complete record of your stored personal details and project specifications.
• Correction & Updates: Request rectification of outdated or inaccurate contact and site details.
• Communication Opt-Out: Unsubscribe from non-essential informational notifications or updates at any stage.
• Data Erasure: Request permanent removal of your contact records from our consultation CRM (subject to regulatory or active contractual record retention requirements).

7. Contact Our Data Governance Team

For inquiries, clarifications, or requests concerning this Privacy Policy or your personal information, contact our corporate office: